COD Confirmation Call Script
Cut COD RTO by 35–50%. Confirm cash-on-delivery orders in Hindi + 5 Indian languages before dispatch. Free template.
The system prompt
This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.
Variables you supply
| Key | Label | Example |
|---|---|---|
| {{brand_name}} | Brand name | Mamaearth |
| {{customer_name}} | Customer name | Ananya Gupta |
| {{order_id}} | Order ID | ORD-9812374 |
| {{order_value}} | Order value (₹) | 1,299 |
| {{delivery_address}} | Delivery address | Sector 42, Gurgaon |
Sample call flow
Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.
Pickup + brand identify
“नमस्ते Ananya ji, मैं Mamaearth से Riya बोल रही हूँ। आपका order ORD-9812374 confirm करने के लिए call किया है। एक minute दे सकती हैं?”
Order detail confirm
“आपने ₹1,299 का Ubtan face wash order किया है, cash on delivery, address Sector 42, Gurgaon। क्या यह सही है?”
Intent to receive
“अगले 3 दिन में delivery हो जाएगी। क्या आप उस समय घर पर रहेंगी और payment के लिए ready हैं?”
Fake / accidental orders get filtered here — customer admits on call.
Close with outcome
“Perfect! आपका order confirmed है। Tracking link SMS पर भेज दिया है। धन्यवाद!”
Outcome CONFIRMED → Shiprocket / Delhivery dispatch webhook fires.
- COD order intent verification in 6 Indian languages
- Address correction capture on-call
- Dispatch webhook to Shiprocket / Delhivery / ClickPost
- Shopify / WooCommerce / custom order status update
- Retry logic — 3 attempts across 6 hours if customer doesn't pick up
- Process actual payment on the call (not a payment gateway)
- Guarantee delivery slot commitment (that's the courier's job)
- Hard-sell additional products by default (upsell available as addon)
Compliance enforced by default
Runs natively in 6 Indian languages
Clone COD Order Confirmation and deploy in 5 minutes
Flat ₹1.5/minute platform fee. Welcome credits, no card required.