Customer Welcome Onboarding Script
Welcome new customers, walk them through product basics, drive activation. 5 Indian languages. Free template.
The system prompt
This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.
Variables you supply
| Key | Label | Example |
|---|---|---|
| {{product_name}} | Product name | Razorpay |
| {{customer_name}} | Customer name | Kiran Nair |
Sample call flow
Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.
Warm welcome
“नमस्ते Kiran ji, Razorpay में आपका स्वागत है! कल आपने sign up किया था। 2 minute में main features बताऊँ?”
Top features
“Razorpay पर आप payment links, UPI collections, और automatic settlement ले सकते हैं। कौन सा आपके लिए सबसे ज़रूरी है?”
First task guidance
“Perfect। मैं आपको WhatsApp पर एक step-by-step guide भेज रही हूँ। कोई problem हो तो आप WhatsApp पर reply कर सकते हैं।”
Close
“Razorpay team आपके साथ है। धन्यवाद!”
- 24-hour post-signup welcome
- Feature orientation in 5 languages
- First-task hand-holding with WhatsApp guides
- Product activation event tracking
- Drop-off prediction — escalates to human CS if signs of confusion
- Replace human customer success for enterprise accounts
- Troubleshoot complex technical issues
Compliance enforced by default
Runs natively in 5 Indian languages
Clone Customer Welcome & Onboarding and deploy in 5 minutes
Flat ₹1.5/minute platform fee. Welcome credits, no card required.