Meta Tech ProviderUnited Arab Emirates
Arabic and English AI agents for WhatsApp and the phone.
thinnest answers your customers on WhatsApp, your website and the phone — in Arabic or English on calls — for businesses in Dubai, Abu Dhabi and across the UAE.
Arabic voice AI
Can an AI receptionist speak Arabic?
Yes. Voice agents speak Arabic and English, so a caller in Dubai or Abu Dhabi can ask, book and be answered in Arabic. Pick an Arabic voice from the voice library and the agent uses it on every call.
The booking goes into the clinic's calendar through Cal.com, or into its own system through an API. The call is recorded and transcribed, and anything clinical can be set to go straight to the doctors.
One honest limit: replies on WhatsApp and website chat run in 37 languages, and Arabic is not one of them yet. Today Arabic is a voice language; in chat the agent replies in English or another written-reply language you choose. WhatsApp template messages can still be written in Arabic.
Arabic call · shown in English
WhatsApp first
Can the same AI agent answer WhatsApp in the UAE?
Yes. Connect your number to the official WhatsApp Business API — we are an approved Meta Tech Provider — and the agent that answers your phone answers WhatsApp too, with one memory of each customer.
- Connect through Embedded Signup: sign in with Facebook, pick the number, and you are live in minutes. The green tick is a separate Meta review.
- Templates, broadcasts and a shared inbox where your team can take over any conversation — all inside the platform, with no trips to Meta's tools.
- When a caller later messages you, the agent can say you have spoken on the phone before, but keeps what was said back until the person verifies.
- WhatsApp charges are Meta's published per-message rates plus our fee, set out on the pricing page. More on the WhatsApp Business API.
Languages
Which languages does it cover for customers in the UAE?
On calls: Arabic and English, plus Hindi, Urdu, Tamil, Bengali, Filipino, Persian, Russian and French — 50 languages in all. In chat: 37 languages, including English, Hindi, Urdu, Malayalam, Tamil, Russian and French — not Arabic yet, though WhatsApp templates can be written in Arabic.
Voices come from a searchable voice library — filter by language, accent, gender and age. English voices come with British and American accents.
Your number
Can I use my own UAE phone number?
You can connect a number you hold on your own Twilio, Telnyx or Plivo account. We don't sell numbers outside India, and whether a UAE number is available on your carrier account depends on the carrier and on UAE rules.
That is why many UAE businesses lead with WhatsApp and website chat, and add voice calls in the visitor's browser, then a phone number where their carrier offers one. Telnyx calls only the countries switched on in your outbound voice profile, so add the UAE before making outbound calls.
Examples
Which UAE businesses is it built for?
Businesses where customers expect a reply at any hour: real estate, clinics, salons, restaurants and online shops.
01 — Dubai Marina
Real-estate brokerage
Portal enquiries answered on WhatsApp late at night, buyers and tenants qualified, viewings booked for the broker.
02 — Jumeirah, Dubai
Clinic
Arabic and English calls booked into the clinic calendar; anything clinical handed to the doctors.
03 — Al Reem Island, Abu Dhabi
Beauty salon
Bookings on WhatsApp by stylist and treatment, with the cancellation policy explained the same way every time.
04 — Downtown Dubai
Restaurant
Table requests on WhatsApp and by phone, and menu and dietary questions answered from the menu you upload.
05 — Dubai
Online shop
Order status from your Shopify store on WhatsApp, delivery questions answered, and a person brought in for returns.
06 — Business Bay, Dubai
Marketing agency
Resells the platform to its clients under its own brand, domain and prices with white label.
Data and billing
Where is my data stored, and how am I billed?
Your data is stored in London, UK, and you are billed in US dollars by card — there is no dirham billing. Prices are on the pricing page.
Calls are processed partly outside the UK — speech recognition in the EU, the voice and the language model in the US — under UK transfer safeguards; the privacy policy sets out the detail. Checkout runs through a merchant of record that handles sales tax and VAT.
You are responsible for the UAE data-protection and telemarketing rules that apply to your business. The product gives you tools such as calling hours you set for each campaign, a do-not-contact list you keep, and a recording and transcript of every call. A new workspace starts in your own time zone.
Answer every customer, on WhatsApp and the phone
Start free, connect WhatsApp, and try an Arabic or English voice agent from your browser before you go live.
Keep exploring