Meta Tech ProviderAustralia
An AI receptionist for Australian businesses, so no call goes to voicemail.
thinnest answers your calls on the job, after hours and over lunch, books work and appointments, and takes messages. Bring the number you already have.
AI call answering
What does an AI phone agent do for an Australian small business?
It picks up the calls you would otherwise miss — under a sink, up a ladder, with a patient in the chair — and handles them the way a good front desk would: a booking, a message with the details written down, or a transfer to you.
That call came in before the office opened. Without an agent it goes to voicemail and the customer rings the next plumber in the search results. With one, the job is logged with the address and the fault, and whoever is on call has it before they pull into the driveway.
- Bookings go into your calendar through Cal.com, or into your own system through its API.
- Questions about service areas, call-out fees you publish and opening hours are answered from your website and documents.
- Every call is transcribed, and recording is a switch you turn on per agent. More on how it works on the AI receptionist page.
Voices and languages
Can the AI receptionist sound Australian?
Yes. The voice library has English voices in Australian, American, British, Indian and other accents, and you filter by accent, gender and age and preview a voice before choosing it.
Voice agents also speak Mandarin, Cantonese, Arabic, Vietnamese, Greek, Italian, Hindi and many more of the 50 languages on offer, which matters in cities where plenty of callers are more at ease in another language. Arabic is voice only: chat and WhatsApp replies run in 37 languages, and Arabic is not one of them.
Whichever accent you pick, ring a test agent from your browser before you connect a number. The free start is there for exactly that.
Data and privacy
Where is my customers' data stored, and what about the Privacy Act?
Each workspace keeps its data in the region it is set up in. If customer data may leave Australia, ask your own adviser how the Privacy Act's cross-border disclosure rule, Australian Privacy Principle 8, applies to your business. We also support region deployments for enterprise customers.
Calls are processed partly in other countries — speech recognition in the EU, the voice and the language model in the US — under transfer safeguards. The privacy policy sets out the detail. We make no claim that the product meets any Australian law; that is for you and your adviser to judge.
What the Office of the Australian Information Commissioner (OAIC) says, read on 25 October 2026: before an organisation discloses personal information to an overseas recipient it must take reasonable steps to make sure the recipient does not breach the Australian Privacy Principles, and it can stay accountable for what the recipient does. Whether handing data to a provider counts as a disclosure or a use depends on how much control you keep under contract. The detail is in the OAIC's APP Guidelines, chapter 8.
The Privacy Act does not reach every small business: the OAIC says a business with annual turnover of three million dollars or less is generally outside it, but not health service providers, and not businesses that trade in personal information. See the clinics guide.
Your number
Can I keep my existing Australian number?
Yes, if the number lives on a Twilio, Telnyx or Plivo account you hold: connect the account and the agent answers that number. We don't sell Australian numbers.
- Number with your current phone provider? Port it to one of those accounts, or forward your calls to a number you hold there.
- Transfer to a person and voicemail detection work on Plivo and Telnyx numbers. An imported Twilio number answers and records, but can't transfer or detect voicemail.
- Telnyx calls only the countries switched on in your outbound voice profile — the US and Canada by default — so add Australia before making outbound calls.
Examples
Which Australian businesses is it built for?
Businesses whose phone rings while they are busy with a customer: trades, clinics, real estate agencies, small law and accounting practices, and hospitality.
01 — Sydney
Plumbing and gas fitting
Leaks and blocked drains logged with suburb and access notes; gas smell or no-hot-water calls put straight through to whoever is on call.
02 — Melbourne
Physiotherapy clinic
New and returning patients booked by practitioner, the cancellation policy explained the same way every time, and anything clinical handed to the front desk.
03 — Brisbane
Real estate agency
Inspection times booked when buyers ring after work, rental enquiries qualified, and vendors who want an appraisal passed to the sales team.
04 — Perth
Air conditioning and electrical
Summer breakdown calls triaged by address and system, quotes requested with the details your estimator needs, and after-hours emergencies transferred to the duty electrician.
05 — Adelaide
Dental practice
Check-ups and hygiene appointments booked and moved, fees you publish quoted from your price list, with the agent set never to give clinical advice.
06 — Gold Coast
Conveyancing and small law practice
New-matter enquiries taken down in full, consultations booked, and the agent set never to give legal advice.
Outbound calls
What about the Do Not Call Register and calling hours?
You are responsible for following them. The Do Not Call Register Act 2006 bars unsolicited telemarketing calls to numbers on the Register unless the person has consented, and the ACMA's telemarketing standard sets the days and hours you may call. The platform sets no calling window of its own and does not check the Register for you.
Read on the Do Not Call Register site (run by the ACMA) on 25 October 2026. Telemarketing calls: weekdays 9am to 8pm, Saturday 9am to 5pm, none on Sundays or national public holidays. Research calls differ slightly. Calls outside those times are allowed only if the person has consented to being called then.
| Day | Telemarketing calls | Research calls |
|---|---|---|
| Monday to Friday | 9:00am to 8:00pm | 9:00am to 8:30pm |
| Saturday | 9:00am to 5:00pm | 9:00am to 5:00pm |
| Sunday | No calls | 9:00am to 5:00pm |
| National public holidays | No calls | No calls |
In the product, you set calling hours for each campaign on the called person's clock, so a Perth campaign and a Sydney campaign can run to different hours. The product also gives you a do-not-contact list you keep, an opening line that says who is calling and why, and a transcript of every call. Answering your own inbound calls is a different matter from cold calling, and most Australian businesses start there. For more, read the Do Not Call Register and AI outbound calls. This is not legal advice; read the official text.
WhatsApp and messages
Do Australian customers use WhatsApp?
Some do, but most Australians still reach a business by phone call or text first. The ACMA found that almost all adults used their mobile for calls (98%) or SMS (96%) in the six months to mid-2025, so the phone is where an AI receptionist earns its keep.
WhatsApp is not as dominant here as in much of Asia or the Middle East. In the same ACMA research Facebook Messenger was the third most used platform, behind Facebook and YouTube; we have not found a reliable national WhatsApp figure, so look at your own customers. It tends to matter most for communities with family overseas, and for businesses that serve them.
If you do use WhatsApp, the same agent answers there, through the official WhatsApp Business API. Commercial messages are covered by the Spam Act 2003, which needs consent, a clear sender and an unsubscribe route; the Act says voice calls are not electronic messages, so calls fall under the telemarketing rules instead. Read the details on the ACMA site.
Call recording
Do I have to tell callers I am recording?
Tell them. In several states the law turns on whether every person on the call has consented, and a clear line at the start of the call is how businesses deal with it. The agent's opening line is yours to write, and recording itself is a per-agent switch that stays off until you turn it on.
State and territory laws differ. For example, New South Wales' Surveillance Devices Act 2007 makes it an offence to record a private conversation you are part of unless every principal party consents, expressly or impliedly, or another exception applies. Victoria, Queensland and the Northern Territory aim their main offence at people who are not part of the conversation. We go through each jurisdiction in the call-recording guide. Take advice on how the rules apply to an AI agent that answers for you.
Agencies
Can an Australian agency resell it under its own brand?
Yes. White label comes with every paid plan: your brand, your domain, your email sender, your sign-in page and your own prices.
Your clients pay you through your own card checkout, buy your plans and set up automatic top-up. You build their receptionists; they see only your brand. See white label for agencies.
Billing
Do you bill in Australian dollars?
No. International workspaces, Australia included, are billed in US dollars by card. Checkout runs through a merchant of record that handles sales tax and VAT, and your bank converts the charge. Ask your accountant how that appears in your books. Prices are on the pricing page.
Answer every call, whatever you are doing
Start free, build your receptionist and ring it from your browser. Connect your number when you are happy with it.
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