AI customer service for Indonesian businesses, on WhatsApp and the phone.

The regulation sets out lawful bases for processing, people's rights, breach management and the rules for sending data abroad, and says fines can reach 2% of annual revenue (Article 185, as summarised by RSM Indonesia in a client alert dated 18 September 2026). The supervisory agency the law describes had not yet been established in the press reports we read in September 2026, and some technical rules wait on it.

You are responsible for telling customers what you collect and why, for having a lawful basis, and for sending data abroad only on a basis the law allows. We also support region deployments for enterprise customers. We read this from law-firm and press summaries, not the official text. Read the official text; this is not legal advice. Read on 25 October 2026.

That is POJK 22 of 2023 on consumer protection in the financial sector, in force from 22 December 2023. Its predecessor, POJK 6/POJK.07/2022, also limited such offers to 08:00–18:00, Monday to Saturday, local time, unless the person agrees otherwise. OJK's own site was unreachable when we checked, so we have not confirmed that the hour limit carried into the current regulation; check it. In the sources we read we did not find a general do-not-call register or a telemarketing rule from the communications ministry for ordinary businesses. That is not permission to cold-call.

Recording is a separate question. Recording is off by default here, and switching it on is your choice per agent. The sources we read do not settle how Indonesian law treats recording a call you are part of, so tell callers in your opening line that the call is recorded and why, and ask counsel. The greeting is yours to write. Read the official texts; this is not legal advice. Read on 25 October 2026.

• We do not screen numbers against any register. You keep your own do-not-contact list.
• You set calling hours for each campaign, read on the called person's clock.
• A one-word STOP on WhatsApp is honoured, and WhatsApp broadcasts go only to people marked as having consented.

Everything — templates, broadcasts, the inbox — runs inside the platform, so nobody on your team needs another tool. Plan on a dedicated number: we don't support running the WhatsApp Business app and the API on the same number at once. The green tick is a separate review by Meta, and we can't promise a timeline for it. Meta's charges are billed on top of your plan; see the pricing page. Step by step, with Meta's rules as read on 25 October 2026: WhatsApp Business API in Indonesia.

• Billing is in US dollars by card, not rupiah and not bank transfer or e-wallet. Checkout runs through a merchant of record that handles tax, and your bank converts the charge.
• Calls are processed partly in other countries — speech recognition in the EU, the voice and the language model in the US — under transfer safeguards. The privacy policy has the detail. We also support region deployments for enterprise customers.
• Voice runs in Indonesian, Malay and English. Javanese, Sundanese and other regional languages are not available.
• The platform does not screen numbers against any do-not-call list and sets no calling window of its own. You keep your own list and set your own hours.
• Agents are set up in a settings form, not on a drag-and-drop canvas.

Balasan WhatsApp dan chat berjalan dalam 37 bahasa, termasuk Bahasa Indonesia. Agen suara tersedia dalam Bahasa Indonesia, Bahasa Melayu, dan bahasa Inggris. Untuk menjawab telepon, Anda menghubungkan nomor Anda sendiri dari akun Twilio, Telnyx, atau Plivo; kami tidak menjual nomor Indonesia. Penagihan memakai dolar AS dengan kartu. Anda sendiri yang bertanggung jawab atas persetujuan pelanggan dan kewajiban menurut UU PDP. Rincian harga ada di halaman harga.