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Conversational AI
Conversational AI is the category of AI that interacts with humans in natural language across chat, voice, email and messaging — using NLU, LLMs and tools.
Definition
Conversational AI is the category of AI that enables machines to hold natural-language conversations with humans. It spans voice AI, chatbots, WhatsApp agents, email autoresponders and in-app assistants. Modern conversational AI is LLM-powered — it understands intent, maintains context across turns, calls tools to take real actions, and can run across chat, voice and messaging channels from a single agent definition.
Conversational AI vs chatbots
Traditional chatbots followed scripted decision trees. Modern conversational AI uses LLMs to understand any input, ground answers in retrieved knowledge (RAG), and call tools — they actually take actions rather than just explain things.
Channels
Conversational AI runs on web chat widgets, WhatsApp, Slack, Teams, email, phone calls, and SMS. A well-designed conversational AI platform lets one agent definition power all of these without duplication.
India adoption
India is one of the fastest-growing conversational AI markets globally, driven by WhatsApp-first consumer behavior and the need for multilingual customer engagement across 22 scheduled languages.
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