An AI receptionist for businesses in Sri Lanka, in English and Tamil.

A hotel in Galle or Ella, a tour operator in Kandy and an apparel exporter in Colombo all get calls from people who are abroad or in another time zone and expect an answer. A missed call usually means the guest or buyer rings the next name on the list.

• Bookings go into your calendar through Cal.com, or into your own system through its API.
• Questions about rooms, tour routes, fees and directions are answered from your website and documents.
• Every call has a transcript and an outcome. More on how it works on the AI receptionist page.

Sinhala is the first language of most people in Sri Lanka, so this matters. English is widely used in tourism, private healthcare, exports, international schools and business generally, and Tamil is the main language in the north and east. We found no reliable figure for how many callers to your business will want Sinhala, so look at your own call log first. Where a caller cannot continue in English or Tamil, set the agent to take a name and number, or to transfer to a person (transfer works on Plivo and Telnyx numbers, not on an imported Twilio number).

We claim the Tamil language, not a Sri Lankan or Indian accent of it. Listen in the voice library, ring your agent from the browser, and have a native speaker try it before you connect your number. For Sinhala needs, write to hello@thinnest.ai; we will not promise a date.

What we read on 25 October 2026 from a Financial Times (Sri Lanka) report of 10 August 2026 and a law-firm note of 5 September 2026 (we did not reach the Gazette itself): Extraordinary Gazette No. 2498/16 of 22 July 2026 sets 1 January 2027 for sections 2 and 3 of the Personal Data Protection Act, No. 9 of 2022, and for Part I (lawful and transparent processing) and Part III (duties of controllers and processors, including the rules on sending data abroad). The law-firm note says the data-subject rights in Part II and the enforcement and penalty provisions in Part VII are not in that order. Act No. 22 of 2025 lets the Minister appoint the remaining dates by Gazette.

Calls are processed partly in other countries, with speech recognition in the EU and the voice and the language model in the US, under transfer safeguards. We do not claim this satisfies the Sri Lankan Act's transfer rules for your business. The privacy policy sets out the detail. Read the official text; not legal advice.

• Number with a Sri Lankan operator? We have not verified which Sri Lankan numbers those providers can hold or port in. The simplest start is forwarding your calls to a number you hold there, so you can test before you move anything.
• Transfer to a person and voicemail detection work on Plivo and Telnyx numbers. An imported Twilio number answers and records, but can't transfer or detect voicemail.
• Telnyx calls only the countries switched on in your outbound voice profile — the US and Canada by default — so add Sri Lanka before making outbound calls.

We found no reliable national figure for WhatsApp use in Sri Lanka, so test it with your own customers. Marketing messages need care: Meta's WhatsApp Business Messaging Policy (last updated 23 September 2026) says you may message only people who have given you their number and opted in. See the WhatsApp Business API and the WhatsApp AI agent.

Your clients pay you through your own card checkout, buy your plans and set up automatic top-up. You build their receptionists; they see only your brand. See white label for agencies.