Meta Tech ProviderWhatsApp Broadcasts
WhatsApp broadcasts with delivery, read and reply tracking
Send offers, updates and reminders to customers who opted in, on the official WhatsApp Business API — for businesses in the US, UK, UAE, India and beyond. See who received it, who read it and who wrote back.
In short
What is a WhatsApp broadcast?
It is one approved template message sent to many customers who opted in, through the official WhatsApp Business API. In ThinnestAI it is called a campaign, and every reply comes back to your AI agent or your team.
How is it different from a WhatsApp Business app broadcast list?
A broadcast list in the WhatsApp Business app is capped at 256 people and only reaches those who saved your number. A campaign has neither limit, and adds scheduling, personal variables, delivery and read receipts, and a count of who replied.
Can I send WhatsApp broadcasts from the US, UK or UAE?
Yes. The WhatsApp Business API works in any country, so businesses in the US, UK, UAE and India send campaigns the same way. You need each person's opt-in, and you are responsible for the marketing rules where your customers are.
Use cases
Built for high-converting marketing campaigns
Rich messages with buttons, coupons and carousels, sent to the people who asked to hear from you.
Sales & Seasonal Offers
Send an offer with a carousel of products, a copy-code coupon button and a 'Shop now' link to the customers who opted in to hear from you.
Payment & Renewal Reminders
Send due-date and renewal reminders as approved templates, with a button to your own payment page.
Win-Back & Retargeting
Follow up with everyone who did not reply to your last campaign, or only the people who did — retargeting by what actually happened.
Event & Webinar Announcements
Send the date, a link to the venue or the stream, and a reminder to registered attendees, each in the language they read.
Reliability
Enterprise messaging reliability
Scale your WhatsApp marketing on the official Cloud API, with warnings before Meta acts.
01
No 256-Person Broadcast Limit
A broadcast list in the WhatsApp Business app stops at 256 people who saved your number. A campaign has neither limit; what applies is Meta's messaging tier, which rises as your quality and volume grow.
02
Billing at Meta's Published Rates
You pay Meta's published per-message rates plus our platform fee, both on the pricing page, and you can see your WhatsApp cost by message category.
03
Buttons, Coupons & Carousels
Add quick-reply and link buttons (e.g. 'Pay now', 'Talk to an agent', 'Track order'), a copy-code coupon button, or a carousel of up to ten cards. A tap starts a conversation your AI agent answers.
04
Segments & Retargeting
Aim a campaign at a tag — the wholesale buyers, not everybody — or follow up by outcome: did not reply, replied, never reached. Test two versions on halves of one audience.
FAQ
WhatsApp Broadcast FAQs
Will our WhatsApp number get blocked for sending bulk broadcasts?
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The official API is the way to message at scale within WhatsApp's rules, but no tool can promise a number is never restricted: Meta acts on quality, blocks and reports. ThinnestAI warns you when a template's quality drops to yellow, before Meta pauses it, and stops sends with the reason shown if your number is flagged.
How fast are broadcasts delivered?
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As fast as your WhatsApp messaging tier allows; we do not publish a messages-per-second figure. Scheduled campaigns start on time, and a campaign interrupted by a restart resumes where it stopped instead of sending twice.
Can customers reply to broadcasts, and what happens when they do?
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Yes. A reply becomes a two-way conversation, answered by your WhatsApp AI agent or routed to your shared team inbox. Replies are counted for the campaign that prompted them, so you can see how many people wrote back.
Launch a broadcast
Send personalised campaigns, coupon codes and reminders on the official WhatsApp Business API, with delivery and read receipts.