WhatsApp error codes

WhatsApp error 131031: Account restricted

Your WhatsApp Business account. What it means, how to fix it, and whether to retry.

What it means

WhatsApp error 131031 means Meta restricted your WhatsApp Business account — for a policy violation, or because the verification details on the account don't match. Check the account in WhatsApp Manager to see why.

WhatsApp's title for it

“Account locked” (131031)

Whose problem it is

Your WhatsApp Business account

Why it happens

A WhatsApp policy violation.
Business verification details that don't match the account.

How to fix error 131031

Check the account's status and reason in WhatsApp Manager.
Correct verification details or request a review from Meta.

Should you retry?

Not until the restriction is lifted.

How to prevent it

Keep business details consistent across Meta Business Manager.
Follow WhatsApp's business policies.

Common questions

How do I find out why my account was restricted?

WhatsApp Manager shows the account's status and the reason, and links to request a review.

How ThinnestAI shows it

On ThinnestAI every message WhatsApp doesn't deliver shows WhatsApp's own message first — word for word, with its code — and what it means underneath, on the broadcast and in the inbox. Undelivered messages aren't charged. See the WhatsApp Business API.