Call Recording & Playback

Call recording for your AI voice agents

Turn recording on per agent, then listen to any call beside its transcript. Review your agent, train your team, and send recordings to your CRM with a signed link.

Start recording calls Try live voice demo

In short

How does call recording work?

Recording is a per-agent switch, and it is off until you turn it on. With it on, each of that agent's calls is recorded and appears in the call log with its transcript, ready to play.

It works the same for businesses in the US, UK, UAE and India.

Do I need to tell callers a call is recorded?

You are responsible for telling callers, and for any consent you need. Recording laws differ by country and, in the US, by state — some require every party on the call to agree — so check the rules where you and your callers are.

For phone calls, write the notice into your agent's greeting so it is said at the start of every call. Website calls show "This call is recorded" on screen as they connect. This page is not legal advice.

Which calls can be recorded?

Inbound and outbound phone calls on any of your numbers, including numbers imported from your own Twilio, Telnyx or Plivo account, and calls made from your website.

Campaign calls record too — see voice campaigns and transcripts and call logs.

Playback

Every call, with its recording and transcript

Open a call in the log to play it and read what was said, turn by turn, in the same view.

Call #TC-92841 — English (UK)

Duration: 1m 42s • Inbound, London +44 20 XXXX XXXX

Recorded

0:38 / 1:42

[0:12 Caller]Hi, I'd like to check the renewal options on my car insurance before it runs out.

[0:16 Agent]Of course. I can see your policy ending in 4102 renews on 3 November. Shall I go through the options with you?

Capabilities

Built for quality review

Audit your voice agents, coach your team and settle disputes with what was actually said.

Sales lineRecord calls

Support lineRecord calls

A Switch per Agent

Recording is off until you turn on Record calls for an agent. Record your sales line and leave your support line unrecorded, or the other way round.

0:38 / 1:42

Playback Beside the Transcript

Every recorded call plays in the call log next to its turn-by-turn transcript, so a reviewer can read and listen to the same moment.

Website call

This call is recorded

Phone and Website Calls

Inbound and outbound phone calls record on any number, imported ones included. Website calls record too, and the caller sees "This call is recorded" as the call connects.

call.analysed

transcriptsigned

summarysigned

recording linksigned

Signed Links for Your CRM

The webhook for a finished call carries a signed recording link that needs no login and stops working when the recording is deleted.

FAQ

Call Recording FAQs

How long are recordings kept?

For a period set by your plan, after which the audio is deleted. The period for each plan is on the pricing page; it is not a setting you change yourself.

Can I get recordings into my CRM or helpdesk?

Yes. When a call's results are ready, a signed webhook sends its outcome, summary, collected fields, transcript and a signed recording link. The link needs no login and expires when the recording is deleted.

Can I export call data?

Yes. The call log exports as CSV, and the REST API returns each call's details and results as JSON.

See pricing for each plan, or read how cross-channel memory links a caller to their WhatsApp and website history.

Hear what your agent actually said

Switch recording on for the agents that need it, and review every call beside its transcript.

Start recording calls Try live voice demo