Meta Tech ProviderPristine dual-channel call recording & instant playback
Listen to every customer nuance. Dual-channel stereo audio capture, interactive waveform scrubbers, synchronized speech transcripts, and encrypted cloud archives for complete quality assurance.
Call #TC-92841 — Hindi / English
Duration: 1m 42s • Mumbai DID +91 22 4192 XXXX
Built for quality assurance & compliance
Everything you need to audit voice agents, train support teams, and satisfy statutory requirements.
Dual-Channel Stereo Audio
Record caller audio on Channel 1 and agent speech on Channel 2 separately. Isolating channels ensures crystal-clear transcription and accurate acoustic analysis without voice bleed.
Scrubbable Waveform Player
Interactive visual waveform in your dashboard. Click anywhere on the audio wave or click on any transcript word to jump playback directly to that timestamp.
Automated PII Redaction
Sensitive financial numbers, OTPs, and credit card credentials can be automatically beeped out or redacted from the audio file prior to archival in compliance with RBI norms.
S3 Export & Signed URLs
Stream recordings directly into your private AWS S3, Google Cloud Storage, or MinIO bucket, or generate time-limited pre-signed MP3/WAV download URLs via REST API.
Call Recording FAQs
In what audio format are call recordings saved?
Calls are recorded in high-fidelity 16kHz or 24kHz linear PCM and encoded to MP3 or WAV for web playback and storage efficiency. Both stereo (split-channel) and mono mixed files are available.
Is there a storage fee for call recordings?
Every ThinnestAI account includes 5,000 call recording hours included each month. Additional storage is billed at standard cloud object storage rates (₹1.50 per 1,000 hours per month).
Can callers hear a compliance recording disclosure announcement?
Yes. You can enable an automated pre-call whisper (e.g. 'This call may be recorded for quality and training purposes') compliant with Indian telecommunications guidelines.