Meta Tech ProviderTranscripts & Logs
Transcripts and logs for every call, chat and WhatsApp message
See what your AI agent said and what happened next: call transcripts with recordings and summaries, WhatsApp delivery and read receipts, website chat history, CSV export and an API.
In short
What does the call log show for each call?
The transcript, turn by turn; the recording, if recording is on for that agent; an AI summary; the details the agent collected; and the outcome. Calls from campaigns and inbound calls sit in the same log.
See call recording and voice campaigns.
Three channels
One record of every interaction
Review calls, check WhatsApp delivery, and read website conversations in one console.
01 · Phone Calls (Voice AI)
Transcripts, Recordings & Summaries
Every inbound and outbound call in the log, with a turn-by-turn transcript (caller and agent), playback when recording is on, an AI summary, the details the agent collected, and the call's outcome.
02 · WhatsApp Messages
Delivery, Read & Reply Tracking
Per-recipient delivery and read receipts, replies counted back to the campaign that prompted them, the ad a conversation started from, and your WhatsApp cost by message category.
03 · Website Chat Widget
Website Conversation History
Every website conversation in the console, with the leads the agent captured, the actions it called, and the moments it escalated to your team.
Intelligence
Actionable conversation intelligence
Turn conversations into outcomes, fields and a to-do list for your knowledge base.
01
Call Outcomes
Connect rate, average talk time and why calls failed — busy, declined, unreachable or voicemail — instead of a count of calls placed.
02
CSV Export
Export the call log as CSV for your spreadsheet or BI tool, or pull each call as JSON through the API.
03
Structured Fields
Tell the agent which details to collect — an order number, an amount due, a postcode — and every call returns them as typed fields.
04
Questions It Could Not Answer
Agent analytics list the questions your agent could not answer, so you know exactly what to add to its knowledge base.
FAQ
Transcripts & Logs FAQs
How long are call transcripts and WhatsApp logs stored?
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Conversations and transcripts stay in your workspace; there is no setting that deletes them automatically. Call recordings are deleted after a period set by your plan, shown on the pricing page. To have data deleted, write to hello@thinnest.ai.
Can we see where the agent struggled?
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Yes. Agent analytics list the questions your agent could not answer, and every escalation to a person is marked in the conversation.
Can we access transcripts programmatically via API?
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Yes. GET /api/v1/calls/{id} returns a call's status, outcome, summary, collected fields and transcript, and signed webhooks (call.completed, call.analysed) push results to your systems when a call ends. The MCP server can also read conversations and calls from an AI assistant.
Related: developer API, MCP server, knowledge base and pricing.
Every conversation, in one console
Call transcripts and recordings, WhatsApp delivery and read receipts, website chats, and CSV export.