Meta Tech ProviderOne unified knowledge base for Voice, WhatsApp & Web
Upload your documents, URLs, and FAQs once. Power accurate, hallucination-free answers across inbound phone calls, WhatsApp messages, and website chat widgets from a single source of truth.
Tailored for how each channel communicates
A telephone caller needs concise spoken sentences. A WhatsApp user wants bullet points and PDFs. Our RAG engine automatically formats answers to match each channel.
Ultra-Fast Spoken Retrieval
Callers won't wait 4 seconds while a model searches documents. Our hybrid BM25 + dense semantic vector search retrieves relevant chunks in under 60ms, allowing natural conversational spoken answers without awkward pauses.
- Sub-60ms vector retrieval
- Conversational conciseness filter
- No reading out raw markdown or URL links
- Automatic fallbacks to live human takeover
Rich Formatting & Document Send
When a customer asks for a policy on WhatsApp, the agent retrieves the relevant paragraph and can automatically attach the official PDF brochure, brochure link, or photo directly into the WhatsApp thread.
- Automatic PDF & image document dispatch
- Formatted bolding & numbered step guides
- Interactive button replies from grounded answers
- Catalog & price list lookup
Inline Citations & Interactive Links
Empower website visitors to get exact answers with clickable source citations. The agent points users to exact documentation pages, pricing tables, or troubleshooting checklists.
- Clickable source attribution & footnotes
- Markdown table and code rendering
- Proactive article suggestions based on URL
- Embedded satisfaction rating per answer
Connect any knowledge source in seconds
No complex ETL pipelines or manual fine-tuning required. Just drop your documents or enter your URL.
PDFs & Documents
Product manuals, warranty policies, compliance guidelines, and HR handbooks parsed with high-accuracy OCR.
Live Website & Notion URLs
Auto-crawl your help center, documentation, and blog with daily automated re-indexing for fresh answers.
CRM & Helpdesk Sync
Direct connectors for Zendesk, Freshdesk, HubSpot, Salesforce, and Zoho Knowledge bases.
Structured FAQ Catalogs
Pre-approved question-and-answer pairs with 100% strict adherence mode for regulated industries.
Knowledge Base & RAG FAQs
How does ThinnestAI prevent hallucinations across Voice and WhatsApp?
We enforce strict semantic thresholding and guardrails. If a caller asks a question not covered in your uploaded knowledge base, the agent is configured to state it doesn't have that information and offer to transfer the conversation to a human team member, rather than guessing.
How fast does the knowledge base update when we upload new documents?
Document ingestion, chunking, and embedding generation complete in under 2 minutes for typical 200-page enterprise PDFs. As soon as the indexing badge turns green, all voice, WhatsApp, and web agents immediately reference the updated knowledge.
Are our proprietary documents kept private and secure?
Yes. Your vectors and raw documents are stored in dedicated tenant-isolated databases hosted in Mumbai, India. Your data is never used to train foundational AI models.