Meta Tech ProviderWhatsApp Automation
Automate WhatsApp messaging, campaigns & customer journeys
Event-triggered drip sequences, broadcasts, abandoned-cart reminders and order updates on the official WhatsApp Business API — for businesses in any country, with opt-outs honoured automatically.
In short
What is WhatsApp automation?
It is messages that send themselves when something happens — a sign-up, an order, an abandoned checkout — through the official WhatsApp Business API. You set the journey up once; each customer moves through it on their own clock, and a reply hands the chat to your AI agent or your team.
How are WhatsApp messages billed?
You pay Meta's published per-message rates plus our platform fee. Both are on the pricing page.
See pricing, or start with broadcasts and forms in the chat.
Playbooks
High-Impact Automation Playbooks
Customer journeys you set up once, for shops and service businesses in the US, UK, UAE and India.
Abandoned Cart & Checkout Recovery
Your store tells us a checkout was left by posting the event to our Events API, and the sequence you set up here sends the reminder — with the checkout link and, if you like, a copy-code coupon.
Post-Purchase & Order Updates
Send order confirmations, dispatch notes and delivery updates from your own systems through the transactional messaging API, as approved WhatsApp templates.
Event-Triggered Drip Sequences
Nurture new sign-ups and trial users with a series of messages, each person on their own clock. A sequence stops when they reply, opt out or get a tag you choose.
Payment & Renewal Reminders
Send billing, instalment and renewal reminders as templates with a button to your own payment page, started by the event your billing system sends us.
Carousel Messages
Send carousel templates with up to ten swipeable cards under one message, each with its own button — a product set in one send rather than one charge each.
Marketing Broadcasts
Send sales, offers and product launches to segments by tag, with personal variables, delivery and read receipts, and a count of who replied.
Reliability
Built for High Reliability & Scale
Warnings before Meta acts, consent you can prove, and events from your own systems.
01
Account Health Warnings
Meta scores every approved template; we warn you at yellow, before Meta pauses it. If your number is flagged or restricted, sends stop and the console says why.
02
Consent & Opt-Out Handling
Marketing consent is a stored field with its source, never guessed by the AI. A one-word STOP is honoured before the agent runs, and a customer who switches off offers in WhatsApp is recorded as withdrawn.
03
Official WhatsApp Business API
Built directly on Meta's official Cloud API and available to businesses in any country. Every WhatsApp feature works inside ThinnestAI — no separate Meta tool to learn.
04
Events API
Post facts from your backend (e.g. order.delivered, checkout.abandoned) to our Events API with an API key; each one can enrol a person in a sequence that your marketing team changes without a developer.
FAQ
Frequently Asked Questions
How fast can I send broadcasts on WhatsApp?
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As fast as your WhatsApp messaging tier allows. The tier is Meta's limit on how many different people your number may message in a rolling 24 hours; it starts low and rises as your quality and volume grow.
How does billing work for WhatsApp messages?
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Meta's published per-message rates plus our platform fee, both shown on the pricing page.
How do drip campaigns handle user replies?
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A sequence stops when the person replies — on by default — and your AI agent or your team picks up the conversation in the shared inbox. Consent is checked again before every message, not just when someone joins.
Can I connect my Shopify store to automate messaging?
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Yes. Connect Shopify so the agent can browse your catalogue, build a cart and share checkout, and look up order status and tracking. Abandoned-cart reminders start when your store posts the event to us — your checkout is the only thing that knows a cart was left.
Official Cloud API
Launch your automated WhatsApp campaigns
Sign in with Facebook, pick your number, and you are live in minutes.