WhatsApp automation use cases
WhatsApp automation use cases, country by country.
Eight real situations for each country: which messages to automate, what the rules say about opt-in and what the agent will not do there.
What it is
What can a business automate on WhatsApp?
Reminders and confirmations by approved template, answers to common questions from your own knowledge base, replies to new enquiries, updates on orders and bookings, and broadcasts to customers who opted in, with a person taking over when the customer needs one.
How much customers use WhatsApp, and what Meta and local law allow, differs by country. Pick your country to see eight use cases written for it.
Build the first one in an afternoon.
Create an agent, give it your instructions and knowledge, and test it from your browser before you connect a number.
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